Returns & Exchanges

At Lewis Jewelers, Inc., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team or visit our online portal to request a Return Authorization (RA) number within 30 days of receiving your order.

• 2.
  Secure the Packaging

  Carefully place your jewelry in its original presentation box and include all certificates, warranty cards, and the original sales receipt.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring the package is securely sealed.

• 4.
  Inspection and Refund

  Once our master jewelers verify the condition of the returned item, we will process your refund to the original payment method within 5-7 business days.